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Automation to send an email produces "'to' field is empty"

  • February 11, 2021
  • 2 replies
  • 32 views

Hello! I’m trying to make an automation where an email is sent to a linked record whenever a specific field in a record changes. My trigger tests fine, but I can’t set up an action because whenever I try to test it tells me the “to field is empty.” I have a lookup field to pull the emails for the linked records, and because I read that lookup fields don’t work with automations, I created a formula field that’s pulling in the emails and that’s what I’m trying to reference with my action, but for whatever reason it won’t recognize the email in the field.

2 replies

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  • Inspiring
  • February 16, 2021

It’s probably still an array. Use something like arrayjoin to make sure the field is a string.


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  • Known Participant
  • March 16, 2022

Did you find the solution. I’m having the same problem right now.