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Collaborator not recognized

  • August 16, 2021
  • 3 replies
  • 25 views

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Hi,
I’m trying to create an automation to send a notification to a collaborator at some point in a project.
However, whichever automation I create (email, Slack message, comment on a column of my record), the collaborator is not recognised : I select the input from the collaborator field, and it returns an empty field.
Does anyone know how to fix this ?
Thanks a lot !

3 replies

Databaser
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  • Brainy
  • August 16, 2021

Hi @Iris_Maubon

Are you on the free plan? Did your collaborator(s) verify their email address?


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  • Author
  • New Participant
  • August 17, 2021

Hi @Iris_Maubon

Are you on the free plan? Did your collaborator(s) verify their email address?


No, I am on the pro plan and yes the collaborators verified their address. The most curious point is that it works well on another base on the same workspace …


Databaser
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  • Brainy
  • August 17, 2021

No, I am on the pro plan and yes the collaborators verified their address. The most curious point is that it works well on another base on the same workspace …


Hmm, no idea. If you remembered to test your previous steps (trigger), then I would contact Airtable directly via support@airtable.com.