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Hyperlink working in generated preview but not in the sent email

  • March 11, 2023
  • 4 replies
  • 49 views

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Hi guys, 

I've been having issues with Airtable Send gmail automation. I use hyperlink in the automation for a prefilled form, and when I generate a preview the hyperlink works normally, but when I actually send the email the hyperlink isnt working, it just normal words. Did anyone have a simillar or an exact problem?

4 replies

TheTimeSavingCo
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Hm, could you provide screenshots of your automation setup and the relevant fields so I can help troubleshoot? I wasn't able to replicate this issue with a hyperlink created via a rich text field or via HTML in an automation:

Link to base


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  • Author
  • New Participant
  • March 12, 2023

Hm, could you provide screenshots of your automation setup and the relevant fields so I can help troubleshoot? I wasn't able to replicate this issue with a hyperlink created via a rich text field or via HTML in an automation:

Link to base


Hi, here are the photos, the first is the email sent in gmail, I used markdown, the second photo is the photo of the text in the automation and the third is the generated preview


TheTimeSavingCo
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Hi, here are the photos, the first is the email sent in gmail, I used markdown, the second photo is the photo of the text in the automation and the third is the generated preview


Hm, I wasn't able to replicate this with markdown and with the send email via Gmail action either

If I were you I'd open a support ticket I think

  


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  • Author
  • New Participant
  • March 17, 2023

Hm, I wasn't able to replicate this with markdown and with the send email via Gmail action either

If I were you I'd open a support ticket I think

  


Apparenetly it's because the max length of characters for a hyperlink is 1000, although it works for some that are over 1000 characters