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Outlook account reconnected but showing as disconnected on colleague's airtable accounts

  • June 1, 2026
  • 2 replies
  • 26 views
G
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Hello,

 

Our office has been using airtable for 4 years and have an Enterprise level plan for our specific organization. We have been using the Send via Outlook action for many of our automations. We have multiple colleague’s outlook accounts connected in all of our Workspaces so that we can send an automation out to a population from the colleague that specifically works with them. 

Recently, Airtable revoked access to both mine and my manager’s outlook accounts. It gave the error:

“Something went wrong with your account. Please try to reconnect.” with a Red Triangle ! next to the account. 

 

I reconnected my account successfully by logging into my Outlook. I also notified my manager to reconnect her account on her end, which she did. However, her outlook is still showing as “Something went wrong with your account. Please try to reconnect” on my airtable account and all of my colleague’s accounts. It does not show this error on her account. 

I had her select “Connect New Account” and try connecting her email again that way, but it is still giving the same error and is not allowing any of us to use her Outlook email. 

 

I’m not sure what the issue is or how to fix it. We are a remote office currently, so my boss cannot access mine or my colleague’s computers to log in to all of our individual Airtable accounts and reconnect that way. But is there a way for her to reconnect on her specific Airtable account, and have it reconnect across all bases for all users to have access to? 

I’m hoping I’m missing something really simply and that someone on here has a fix/has encountered something similar. Thanks so much in advance! 

2 replies

TheTimeSavingCo
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But is there a way for her to reconnect on her specific Airtable account, and have it reconnect across all bases for all users to have access to?

I don’t think so I’m afraid; each authorization gets tied to the specific Airtable account, and so if you need to be able to select her Outlook account then she’ll need to log in to your Airtable account and then auth her Outlook there

A quick Zoom + remote control seems like it’d work for this?  Going to be somewhat tedious to get all the meetings lined up though probably

Adam, Airtable Consultant - thetimesaving.company
    ScottWorld
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    • ScottWorld
    • Genius
    • June 2, 2026

    ​@grod 

    I’m not sure why Airtable made the decision to revoke access to both of those outlook accounts, but unfortunately, Outlook accounts are linked to specific Airtable accounts, so you would not be able to setup/modify/reactivate any automation actions that use those outlook accounts — until your Airtable account can successfully login to those outlook accounts.

    Once the automations are successfully reactivated again, they should continue to run successfully from that point forward for all Airtable accounts — even if those Airtable accounts aren’t authorized to log into those outlook accounts.

    Unless, of course, Airtable revokes your access again.

    Alternatively, if you want to approach this from a completely different point of view, I use Make for all of my clients’ advanced automations, which can be a much easier & simpler & more straightforward way to handle all of this.

    You can check out their Outlook email automations here: Make — Outlook Email Automations.

    Once an Outlook account is initially setup in Make, anyone can use it across any automation, so it is always accessible to you at all times and never needs to be reauthorized.

    If you need stricter security restrictions than this very permissive policy, it is possible to setup stricter restrictions. But the default is very permissive, with no reauthorizations needed.

    Furthermore, Make’s automations are infinitely more powerful & customizable than Airtable’s automations and can communicate with any app on the Internet that has an API. And Make has none of the limitations that Airtable’s automations have, such as Airtable’s limits on number runs, number of actions, and number of automations themselves.

    If you’ve never used Make before, I’ve assembled a bunch of Make training resources in this thread. For example, here is one of the many different ways that you can instantly trigger a Make automation from Airtable. 

    I also give live demonstrations of how to use Make in many of my Airtable podcast appearances. For example, in this video, I show how to work with Airtable arrays in Make.

    Hope this helps!

    If you’d like to hire the best Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld

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