Hey all, figured I’d ask this question and see if anyone has advice/experience, plus it’s been awhile since an Outlook integration thread in case of application changes…
So I’ve got an active automation setup integrated with an Outlook calendar wherein people submit tickets and dates, and when a date is created an automation fires to create an Outlook event, with the Outlook ID written into the record for reference. Then when certain conditions are met, another automation fires to update the Outlook Calendar event by referencing the ID.
For the most part (like 97% of the time) this works fine, but I’m having a devil of a time on that last 3%.
Some of this is accountable to people using the data layer and fulfilling update conditions at creation, those are able to be rectified. The real bothersome one is that rarely the creation automation gets thrown the error Microsoft reported an error while processing this action: An unknown error occurred. I appreciate how descriptive this is 🤪
I’m mostly beyond tracking down the actual problem. It isn’t with permissions or design, the most recent problem one occurred sandwiched between two successful runs with the exact same data aside from a very minor difference in event title. It isn’t a rate call issue because I’ve had more frequent runs occur in smaller time periods with no errors.
So now I’m looking at how to manually fix when this occurs (like once a month, so not that big a deal on the whole). Where I'm currently stuck is how in the heck is the Outlook Event ID generated and where can I find it? All the IDs are 152 character strings that start with AAMk, but nowhere in Outlook or in the iCal file can I find a matching string. Anyone know how I can backfill one?
