Hi,
I’m trying to update Salesforce Records using the Beta automation. I was able to successfully create new records, but when I try to update records the automation test fails:
Salesforce reported an error while processing this action:
NOT_FOUND: Provided external ID field does not exist or is not accessible
I’m not quite sure what to enter as the Salesforce record ID. The Salesforce record type doesn’t have a primary key. Is that what’s causing the error or is the record ID something else?
Hi Annelise,
Did you find any answer?
Im
I’m facing the same problem.
Every record in a Salesforce object has a unique ID.
If you don’t know what the ID is, try setting up a Salesforce Sync which will bring the ID’s into Airtable for you:
You can also update Salesforce records without knowing the ID in advance by using a professional automation tool like Integromat, which lets you perform more advanced automations — for example, you can search for records in Salesforce based on a criteria that you specify, and then update all of (or some of) the records that match your search results:
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