Hmm, and I take it the automation run history also shows that only the department corresspondent's email is in the "CC"? If so, I'd recommend opening a support ticket about it!
Hmm, and I take it the automation run history also shows that only the department corresspondent's email is in the "CC"? If so, I'd recommend opening a support ticket about it!
Yes the automation run history shows my name only in the "CC" and the person in the company in the "to" but the email doesn't come in that way.
I will submit a support ticket
Glad I found this post. I came here searching if anyone else was having the same issue.
The To: fileld and CC: field are reversed in the outbound emails.
I am having the same issue.
Yes, this is a very strange problem with how Airtable’s “Send an Email” action works.
The solution to this would be to use either the “Gmail - Send Email” action or the “Outlook - Send Email” action.
If you’re using a different email provider besides Gmail or Outlook, then I would recommend using Make, which lets you send email from any email provider using their generic email module.(And they also have built-in native support for many email providers, too).
If you’ve never used Make before, I’ve assembled a bunch of Make training resources in this thread. For example, here is one of the ways that you could instantly trigger a Make automation from Airtable.
Hope this helps! If you’d like to hire the best Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld
