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Hello!

I am wondering if this might be just an Airtable "bug" or if anyone else experiences this issue.

I have a notification system set up through automations. On my data table, I have a formula that will make a list of everyone who needs to be slacked/emailed from the team. Those names are then updated into a User field via an automation. This portion all works perfectly. 

The problem happens sporadically, some team members will receive the notifications just fine, but others on the list won't receive anything at times. The Automation has no failures and even lists the correct users as recipients. I've had everyone check their slack accounts to make sure Airtable is integrated correctly, and it definitely is because they receive other notifications just fine. 

Anyone out there with the same mysterious issue?

The Slack API now requires using the user’s Slack ID.

It might still work under certain circumstances with the user’s username, but you should transition over to the Slack ID. (Also note that the username is different than the display name.)

You can read more in Airtable’s support article here. 

Also, you can always test your automations by using Make’s Slack automations for Airtable. If the same problem occurs there, then it’s something with Slack that is causing the problem.

If you’ve never used Make before, I’ve assembled a bunch of Make training resources in this thread. For example, here is how you would instantly trigger a Make automation from Airtable.

p.s. If you’d like to hire an expert Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld 

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