Hi I’ve experienced trouble receiving forms from others. It’s happened twice - someone submits a form and receives the post-submission message, but then the record doesn’t show up in the base. Nor do I receive an email notification. It doesn’t happen all the time though. Most of the time it’s working alright.

I was wondering what went wrong? I’m based in China and I use VPN, but those submitting the forms probably don’t. Don’t know if that’s relevant or not.

Thanks in advance for your answer!