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How do I get conditional visibility on a form to work correctly?

  • January 21, 2025
  • 4 replies
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I have conditional visibility set for 2 fields in my form. One is working correctly, and the other is not. I  need to know what I am missing on the one that is not working correctly.
Here is the one that is working correctly as it is in the form and what the conditions are: 

Here is the one that is not working correctly, as the Clients Location Link is still showing up when it should just  be the Love is Blinds Location Link: 

 Any help would be appreciated. 

Best answer by ATSolutionist

Hello ! Two recommendations 

1. Switch the condition group to read "and" instead of "or" for the LIB visibility filter 

2. Airtable can sometimes be very sensitive - i see in your example is in lowercase, while the condition is in caps (LIB) - this may also be a factor

Let me know if this helps or if I can be of more assistance. 

 

4 replies

ATSolutionist
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  • Participating Frequently
  • Answer
  • January 21, 2025

Hello ! Two recommendations 

1. Switch the condition group to read "and" instead of "or" for the LIB visibility filter 

2. Airtable can sometimes be very sensitive - i see in your example is in lowercase, while the condition is in caps (LIB) - this may also be a factor

Let me know if this helps or if I can be of more assistance. 

 


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  • New Participant
  • January 22, 2025

@Allostasis wrote:

I have conditional visibility set for 2 fields in my form. One is working correctly, and the other is not. I  need to know what I am missing on the one that is not working correctly.
Here is the one that is working correctly as it is in the form and what the conditions are: 

Here is the one that is not working correctly, as the Clients Location Link is still showing up when it should just  be the Love is Blinds Location Link: 

 Any help would be appreciated. 


Hello @Allostasis,
It looks like there might be an issue with the conditions set for the second field. Double-check the following:

  1. Conditions Configuration: Ensure the condition logic for the "Clients Location Link" is accurately configured and matches the correct criteria.

  2. Field Dependencies: Verify if there are any conflicting conditions that might be causing this issue.

  3. Visibility Settings: Confirm that the visibility settings for the "Clients Location Link" are correctly applied.

Reviewing these points should help you resolve the issue.


Best regards,
James Goff


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  • Author
  • New Participant
  • January 22, 2025

Hello ! Two recommendations 

1. Switch the condition group to read "and" instead of "or" for the LIB visibility filter 

2. Airtable can sometimes be very sensitive - i see in your example is in lowercase, while the condition is in caps (LIB) - this may also be a factor

Let me know if this helps or if I can be of more assistance. 

 


Thank you! I was able to get it to work as intended.


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  • Author
  • New Participant
  • January 22, 2025

@Allostasis wrote:

I have conditional visibility set for 2 fields in my form. One is working correctly, and the other is not. I  need to know what I am missing on the one that is not working correctly.
Here is the one that is working correctly as it is in the form and what the conditions are: 

Here is the one that is not working correctly, as the Clients Location Link is still showing up when it should just  be the Love is Blinds Location Link: 

 Any help would be appreciated. 


Hello @Allostasis,
It looks like there might be an issue with the conditions set for the second field. Double-check the following:

  1. Conditions Configuration: Ensure the condition logic for the "Clients Location Link" is accurately configured and matches the correct criteria.

  2. Field Dependencies: Verify if there are any conflicting conditions that might be causing this issue.

  3. Visibility Settings: Confirm that the visibility settings for the "Clients Location Link" are correctly applied.

Reviewing these points should help you resolve the issue.


Best regards,
James Goff


Thank you for your insight. I indeed needed to double check all of those things.