We are using the prebuilt tableau web data connector and are running into issues with Tableau Server. Our workbooks perform as expected in Tableau Desktop, allowing the pull and refresh of Airtable data. When we migrate the workbook to the Tableau server, the connection to airtable fails.
+13Hi @rphilli5 - I've worked with a few organizations and that have had success using the Airtable Labs Tableau Web Data Connector from their Tableau Server.
A few things ideas to consider:
- When you publish the workbook to Tableau Server, are you making sure that you publish the data source with "embedded credentials"? (reference from help.tableau.com)
- Has Tableau Server been configured to allow Web Data Connectors and specifically this Web Data Connector? (reference from help.tableau.com, sample commands from Github)
- Does that Tableau Server have a firewall that maybe needs to allow traffic to api.airtable.com ?
+1Hi @rphilli5 - I've worked with a few organizations and that have had success using the Airtable Labs Tableau Web Data Connector from their Tableau Server.
A few things ideas to consider:
- When you publish the workbook to Tableau Server, are you making sure that you publish the data source with "embedded credentials"? (reference from help.tableau.com)
- Has Tableau Server been configured to allow Web Data Connectors and specifically this Web Data Connector? (reference from help.tableau.com, sample commands from Github)
- Does that Tableau Server have a firewall that maybe needs to allow traffic to api.airtable.com ?
The airtable API has been whitelisted on the Tableau Server. I pulled the logs and was able to see that portion of the authentication passed the tableau server check. When publishing three separate workbooks, another developer and I made sure the credentials were embedded. I also installed tableau developer on the tableau development server to make sure that no firewalls were blocking the request. Tableau desktop worked successfully from the server. It appears that something is not working correctly on the publish portion to Tableau server as the data source fails the connection test
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