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Editor cannot click button in interface

  • March 29, 2023
  • 1 reply
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Hey! 

This is driving me mad and I'm sure it's either: 
- I've been working on this for too long and I am overlooking the obvious / need a break
- A bug

Context: I have an interface where there are requests from form submissions. There is a 2 step approval process, where approvers should set a status by clicking a button. These users are "editors" in the interface, so permissions should not be the issue.

When I "View As" / Preview as one of these approvers, I see that the buttons function correctly and I can set the statuses. Image below. 

 

This approver though has a different view - they cannot click the buttons. I'm a bit at a loss for what to do in terms of troubleshooting. The tricky part is, there are 5 or so approvers, and ONE of them is able to interact with the buttons and set the status (calibrated / flagged / clear). 

 

Any suggestions/thoughts? 

Best answer by kuovonne

Could there be field level permissions at play? Maybe those users don’t have permission to edit those particular fields. 

1 reply

kuovonne
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  • Brainy
  • Answer
  • March 29, 2023

Could there be field level permissions at play? Maybe those users don’t have permission to edit those particular fields.