Notifications for guests users

2/ is automation the only way to receive emails when a status is changing? or am i missing something?

Yeap that’s right.  We’re talking about a Single Select field of some sort, right?

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1/ when someone leaves a comment on a record the @ does not show all the guests users (portal editors) only the Editors and on top of that they don’t see who left the comment either it says anonymous, is there a way to change that without changing the portal editors status? i would need the portal editors to tag each other.

I’d recommend opening a support ticket about this one!  I just tried this out and yeah, Guest users don’t show up for @s, and when commenting it shows ‘Someone’ commented like you mentioned.  Tried poking around for this one and couldn’t figure it out either, sorry!

Thanks for replying

2/ yes it’s a single select

1/ did you think that’s a bug?

2/ yes it’s a single select

Yeah then automation + email’s the way to go I reckon

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1/ did you think that’s a bug?

I can’t say I’m afraid.  Hopefully we’re just missing a setting somewhere and support can point you at it

​@Marion_Colombet 

This is expected behavior in Airtable and can't be changed without upgrading portal users to full collaborators.

The @mention feature only works for base collaborators (Editors, Creators, etc...), so portal editors won't appear in the dropdown, can't be tagged. This is by design, not a bug.

If tagging is important, a workaround is to create a custom "Comments" table with “People” field (linked record or select) with portal users' names so they can tag each other there instead of in comments, and optionally use automations to mimic notifications.

p.s. Check out commenting in Airtable document.

For 2 - yes, automation is the only way to send emails.