What is the proposed idea/solution?

Perhaps you can adequately staff your sales team? Just a thought.

How does is solve the user problems?

This will enable users to purchase your highest-price (and presumably most profitable) product.

How was this validated?

I am a user wishing to upgrade to enterprise and spend several hundred thousand dollars of my budget on Airtable, however I have not been able to get in contact with anyone who can help me do this despite submitting your "Contact Sales" form many times.

Who is the target audience?

Customers willing to pay for your product.