We’ve embedded Airtable to a knowledge base article on Zendesk. When accessing the article on your laptop or desktop, you’ll see all the features that you would normally have like filter, group, etc. at the top of your Airtable base. However, on mobile, those features do not show up, making it difficult for us to support our mobile users. Even selecting the “view larger version” link doesn’t help. Is there a way for us to default it to show the web version of the Airtable base in the embed? Or is this a known bug or product gap?
Question
Airtable embed not showing filter in a 3rd party knowledge base article
+35Unfortunately, this is a very longstanding product gap (bug?) in Airtable going back to the very beginning of Airtable’s existence — over 10 years now.
When you share a view by EMBEDDING THE VIEW within your own website, it works just fine when you visit your website on desktop machines.
However, when you visit your website on mobile devices, Airtable no longer shows the toolbar at the top of the embedded view, so you can no longer filter/sort/group the embedded view.
You are required to use embedded views on desktop devices instead of mobile devices.
Luckily, Airtable partially fixed this with interfaces, because the toolbar DOES appear when sharing interface pages – but the toolbar only appears if you rotate your iPhone horizontally when looking at the embedded interface page.
So your best solution for now would be to embed an interface page on your website, and tell your users to rotate their phones horizontally to get to the toolbar.
Hope this helps!
If you have a budget and you’d like to hire the best Airtable consultant to help you with this or anything else that is Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld
+28Hey
Also do remember to submit this as a feature request using this Product Idea form.
Mike, Consultant @ Automatic Nation
+35
Also, I should mention that if you don’t like the idea of your mobile users needing to rotate their phones horizontally to get the embedded toolbar, then you may want to consider one of the following options:
- You can use a 3rd-party portal that supports embedding. The most popular 3rd-party portals that are currently available for Airtable are: Noloco, JetAdmin, Softr, Pory, Glide, and MiniExtensions.
- If you have a website developer that knows JavaScript, you can have him/her custom design a webpage for you that pulls in the data from Airtable.
- You can also direct your users to a non-embedded shared view/interface using the Airtable domain, although that is likely not ideal.
Hope this helps!
If you’d like to hire the best Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld
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