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Billing concept "Remaining time"

  • March 18, 2024
  • 3 replies
  • 39 views

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This month I was charged 304.5 USD, currently I have the "team" plan of 24 USD. In the details of this month's invoice there are multiple charges with the concept "Remaining time". I don't understand what is the reason for this excessive charge. I request your help as soon as possible in order to clarify this charge. Thank you

3 replies

TheTimeSavingCo
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I'd recommend opening a support ticket in addition to this post!


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Did you get any help from support? I have the same question and haven't gotten a reply yet from support


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  • Author
  • New Participant
  • July 23, 2024

Did you get any help from support? I have the same question and haven't gotten a reply yet from support


Yes, when you subscribe to any paid plan and add an editor, a charge is applied for each editor user. The "Remaining time" setting indicates the duration for which the new editor user is available.