I am receiving this notice when attempting to upgrade: "We were unable to upgrade you at this time. Please refresh the page and try again. If you continue experiencing problems, please contact us."
I was charged and my upgrade has not been reflected. I contacted customer service but the 1-2 TAT turned in 6 days -- no response. Any suggestions?
I would think a financial ticket would be considered important.
Hey @joestuart, just checking in here to acknowledge that our team is on it via a support ticket. Thanks!
Hey @joestuart, just checking in here to acknowledge that our team is on it via a support ticket. Thanks!
Thank you. The first solution did not work out. I’m sure the team will solve the issue.
have the same issue. Do all my bases get upgraded or jus tone base? The email I recieve said only one base, and even then that base still says it is over limit and I have 29 days trial left.
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