Skip to main content
Question

Collaborators seeing 'Page not supported on mobile' error — even though it works on my phone

  • July 14, 2025
  • 2 replies
  • 46 views

Forum|alt.badge.img+2

Hi everyone!

Two of my collaborators are using Airtable on their tablets, and when they try to open certain pages (like interfaces or synced views), they get the message:
“This page is not supported on mobile.”

Or

“Incorrect Permissions” 

The strange part is:

  • I can open the same exact pages on my phone (mobile browser and Airtable app) without issues.

  • Their permissions haven’t changed, and they’ve had access before.

We tried checking their login, app version, and even attempted opening in a browser instead of the app, but the problem persists.

Has anyone experienced this before? Could this be device-specific, or related to screen size/resolution? Any ideas or workarounds would be appreciated!

Thanks in advance 🙏

2 replies

Mike_AutomaticN
Forum|alt.badge.img+28

Hey ​@Entela CC I did not experience this in the past. If they were able to access the pages before, then it seems to be a bug and you will want to reach out to support@airtable.com

Mike, Consultant @ Automatic Nation


Forum|alt.badge.img+2
  • Author
  • New Participant
  • 1 reply
  • July 16, 2025

Hi all, 

The issue is fixed, turns out it was a bug on the Android app. 

 

Thank you for the responses.