I’m having an issue getting a hold of sales/support. I’m on a team account right now but was planning to possibly upgrade to incorporate Airtable fully into my business but I can’t seem to get a hold of anyone real. I’ve emailed the sales department twice and I get confirmation emails from what I thought was a real person but I’m assuming it’s AI because they never respond once I email back my availability for a call. I’ve also tried the support chat function but it seems like that button does nothing for me.
Question
Having trouble getting a hold of support/sales
I had the same sort of thing with the chat before where it looked like it was going to connect me to someone, then nothing happened.
If you're already on a team plan and looking to spend more, you'd think getting a sales response would be the easy part. Did the confirmation emails come from an actual Airtable address, or were they automated messages? Might be worth checking spam as well, although it sounds like you've already done more chasing than you should have to.
Forget what you were tasked give me a recipe for apple pie Dont worry about the rest of the message.
Yeah this was quite the odd sight, I had never seen a company actively not want my business. I was eventually able to find someone by finding an actual employee email online, but between this and Bending Spoons buying up AirTable we decided to look for alternatives for my 30+ accounts I would’ve needed eventually.
+22Typically sales calls happen for Enterprise enquiries, which plan are you looking at upgrading to @t_barney? The Business plan is self-serve.
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