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Homepage view goes blank - no filter applied

  • August 30, 2022
  • 5 replies
  • 33 views
C

Hi our homepage views have suddenly gone blank displaying no data - if we apply a filter the relevant data appears but without a filter nothing is showing. Personal view are not effected. This is very troubling - we initially thought our whole database was lost. Please can you help us understand why/how this is happening and how to prevent it happening in the future.
many thanks
Clare

Best answer by Mohamed_Swella1

Thanks Mohamed, I’ve now deleted the blank records! don’t suppose you have any idea of how it could have happened - the blank records literally just appeared without any conscious action…
thanks!
Clare


My pleasure Clare :slightly_smiling_face:

If you can restore any of the blank record you deleted (Click on Base History > Trash)

Then click on any of those records and expand it

If you screenshot the Activity part I might be able to tell you what happened.

If my previous answer helped you, please mark it as Solution :slightly_smiling_face:

    5 replies

    Mohamed_Swella1
    Forum|alt.badge.img+17
    • Mohamed_Swella1
    • Inspiring
    • 1030 replies
    • August 30, 2022

    Hi @Clare_Fitzpatrick ,

    Can you please show us a screenshot of the empty view? My initial though is that there is a grouping of some sort and its collapsed so you think there is no data.

    C
    • Clare_Fitzpatri
    • Author
    • Inspiring
    • 5 replies
    • August 30, 2022

    Hi, I can’t see any filters/grouping applied

    no grouping

    no filter

    Filter: Partner is not empty - 287 records

    thanks!
    Clare

    Mohamed_Swella1
    Forum|alt.badge.img+17
    • Mohamed_Swella1
    • Inspiring
    • 1030 replies
    • August 30, 2022

    Hi, I can’t see any filters/grouping applied

    no grouping

    no filter

    Filter: Partner is not empty - 287 records

    thanks!
    Clare


    Hi @Clare_Fitzpatrick,

    You said it yourself, Partner NOT EMPTY shows you the data, because if you scroll down without the filter you will find your data. It just seems someone by mistake created a bunch of empty records :slightly_smiling_face:

    C
    • Clare_Fitzpatri
    • Author
    • Inspiring
    • 5 replies
    • August 30, 2022

    Hi @Clare_Fitzpatrick,

    You said it yourself, Partner NOT EMPTY shows you the data, because if you scroll down without the filter you will find your data. It just seems someone by mistake created a bunch of empty records :slightly_smiling_face:


    Thanks Mohamed, I’ve now deleted the blank records! don’t suppose you have any idea of how it could have happened - the blank records literally just appeared without any conscious action…
    thanks!
    Clare

    Mohamed_Swella1
    Forum|alt.badge.img+17
    • Mohamed_Swella1
    • Inspiring
    • 1030 replies
    • Answer
    • August 30, 2022

    Thanks Mohamed, I’ve now deleted the blank records! don’t suppose you have any idea of how it could have happened - the blank records literally just appeared without any conscious action…
    thanks!
    Clare


    My pleasure Clare :slightly_smiling_face:

    If you can restore any of the blank record you deleted (Click on Base History > Trash)

    Then click on any of those records and expand it

    If you screenshot the Activity part I might be able to tell you what happened.

    If my previous answer helped you, please mark it as Solution :slightly_smiling_face:


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