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Hi,


I just joined airtable and find it amazing ! I managed to build my product in a few days and just launched it.


But I’m facing an issue : I have an automation send an email (throught gmail) to people responding to a form. As my plan is still “Pro trial” I can’t send email to people who are not collaborator, I tried to upgrade my account but it says that my account will be upgraded after the 12 days left of the “Pro trial”.


Does someone know how I can unlock email in “Pro trial” or skip “Pro trial” to be on “Pro plan” from today ? More and more people are subscribing and email fails every time… 😕


Thanks !

Rebecca

Welcome to the very strange world of how Airtable operates. :crazy_face:


I would email support@airtable.com about this, to see if they can upgrade you right now. And please report back here with what they tell you!

Welcome to the very strange world of how Airtable operates. :crazy_face:


I would email support@airtable.com about this, to see if they can upgrade you right now. And please report back here with what they tell you!


Thanks, I already sent a message. Do you know their average response time ?

Thanks, I already sent a message. Do you know their average response time ?


Pretty slow, unfortunately. At least a day or two. Maybe longer. Weekdays only. (My big pet peeve with Airtable is that the company is not very focused nor responsive.)

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