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How to skip Pro trial plan?

  • January 29, 2021
  • 3 replies
  • 38 views
R

Hi,

I just joined airtable and find it amazing ! I managed to build my product in a few days and just launched it.

But I’m facing an issue : I have an automation send an email (throught gmail) to people responding to a form. As my plan is still “Pro trial” I can’t send email to people who are not collaborator, I tried to upgrade my account but it says that my account will be upgraded after the 12 days left of the “Pro trial”.

Does someone know how I can unlock email in “Pro trial” or skip “Pro trial” to be on “Pro plan” from today ? More and more people are subscribing and email fails every time… :confused:

Thanks !
Rebecca

    3 replies

    ScottWorld
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    • ScottWorld
    • Genius
    • January 29, 2021

    Welcome to the very strange world of how Airtable operates. :crazy_face:

    I would email support@airtable.com about this, to see if they can upgrade you right now. And please report back here with what they tell you!

    R
    • Rebecca_Parient
    • Author
    • New Participant
    • January 29, 2021

    Welcome to the very strange world of how Airtable operates. :crazy_face:

    I would email support@airtable.com about this, to see if they can upgrade you right now. And please report back here with what they tell you!


    Thanks, I already sent a message. Do you know their average response time ?

    ScottWorld
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    • ScottWorld
    • Genius
    • January 29, 2021

    Thanks, I already sent a message. Do you know their average response time ?


    Pretty slow, unfortunately. At least a day or two. Maybe longer. Weekdays only. (My big pet peeve with Airtable is that the company is not very focused nor responsive.)

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