Hi everyone,
I have a user who downloaded the .dmg from Airtable, but when trying to open nothing happens. the machine meets the system requirements, but the user is unable to even launch t to start the installation. Any ideas?
+6Thank you! user didn't want to try this though and had been in touch with Airtable support who said it might be a problem on their end.
+1The user is facing an issue where the Airtable .dmg file doesn't open or launch on their Mac, despite meeting the system requirements. This can be frustrating, but here are a few things that could help troubleshoot the issue:
Check Security & Privacy Settings: Sometimes, macOS blocks apps that aren't from identified developers. Have the user go to System Preferences > Security & Privacy > General and check if there's a message about the Airtable app being blocked. If so, there should be an option to Allow the app to open.
Re-download the .dmg: It's possible that the .dmg file became corrupted during the download process. Have the user try deleting the downloaded file and re-downloading it from Airtable’s website. Make sure to use a stable internet connection.
Open the .dmg via Terminal: If the user still can't open the .dmg by double-clicking, they can try este enlace launching it from the Terminal app. Open Terminal and type:
hdiutil attach /path/to/Airtable.dmg Replace /path/to/Airtable.dmg with the actual file path. This will manually mount the disk image and may give more insight into what’s happening.
Check for OS Updates: Ensure that the user’s macOS is fully up to date. Sometimes, bugs with mounting disk images are resolved with newer macOS versions or patches.
Try in Safe Mode: If there’s still no luck, restarting the Mac in Safe Mode (holding the Shift key while booting) can help resolve issues with third-party apps or system processes that might be interfering with the installation.
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