This morning, I went into my company’s AirTable account to pay for an upgrade to a Team’s Plan. Within five seconds of making the purchase, I realized it had charged my personal debit credit card and not the company card.
I searched for 30 minutes on how to contact customer support. The AI bot was a nightmare. There is literally not a single phone number. There is no way to contact anyone with any urgency.
So the charge went through, and now I’m broke. Now I have no way to buy groceries. I won’t see the money for 5-10 business days. But, my rent is due before then. All of this happened because I made a mistake and there is no way to contact billing at all. I am in a financial nightmare in large part because of AirTable’s horrific customer service.
When I finally heard back, I got one email where they said I had to pay for a better plan to get a phone call… um sorry we are a non-profit? So, we don’t deserve immediate billing help? I asked to speak to a manager after sobbing for two hours. They will not call me. They will not respond to anymore emails. They don’t care in the slightest that this happened to me.
I will try to convince my company to use a different platform. I know what AirTable did isn’t illegal, but it is morally questionable. Everyone deserves the right to speak to billing… not just your rich clients.
