Any clue why when trying to add a read only seat that I’d get this error about reaching the limit for number of guests? If they are read only I thought they didn’t count against anything?
Question
Portal - Read Only count against Guest Paid Seats?
+9
+31Interesting! The docs don’t indicate anything about there being a read-only seat limit for Portals and so this should be fine. I was pretty curious about this and so opened a support ticket, will let you know if I find out more!
Out of curiosity, do you still get that error if you try to invite people as read-only users to the Interface, i.e. not as a read-only Portal user?
+31Update: I opened a support ticket because I was pretty curious about this
They confirmed that there aren’t any limitations / caps for read-only Portal guests and suggested the following:
- Refresh my browser / clear my cache / try it again in incognito
- Provide them with the base ID where this issue is occurring so they can investigate
- Provide them with the number of read-only users already added to the portal
I’m not really sure why refreshing the page etc would help, and if there’re no caps on read-only Portal guests then the number of existing read-only guests shouldn’t matter either, but that’s what I’ve got back from support for now
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