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Question

refund

  • October 9, 2026
  • 1 reply
  • 15 views
Leilahtdji

Hello,

I signed up for Airtable under an offer advertising the first month at no cost (€0).

However, today, October 9, 2026, I received an invoice for $28.80 for my workspace “My First Workspace”.

I do not understand why I have been charged when I understood that my first month would be free.

Could you please explain this charge, review the promotional offer associated with my subscription, and arrange a full refund of $28.80?

I would also appreciate confirmation that no further unexpected charges will occur.

Thank you for your prompt assistance.

Best regards

    1 reply

    Mercerntino
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    • Mercerntino
    • Participating Frequently
    • October 9, 2026

    Hi! ​@Leilahtdji  I’d recommend checking the billing details in your Airtable workspace first to confirm which plan you’re subscribed to and what period the invoice covers. It would also be worth reviewing the terms of the free-month promotion you signed up under.

    If the invoice doesn’t match the offer, contacting Airtable Support with the promotional offer and invoice details would be the best next step. They can review the charge and determine whether a refund is appropriate. You can also ask them to confirm your subscription status and whether any future charges are scheduled.

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