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Trying to get approval for EU Data residency

  • May 18, 2026
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Hi All, 

A couple of weeks ago, we were provided with a quote from sales for the enterrprise edition so we could have our data stored in Europe. After telling them that we’d go ahead with the subscription, the sales person told me that they now needed to get approval. Over one week later, i am still waiting for this approval. I find it very strange. Has anyone else had this issue? 
What i don’t understand is why they would give a quote and at not have approval for it?

 

 

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  • May 18, 2026

Actually the reason i have received is that “ EU server was slower than usual in terms of latency, the team wants to ensure this is fixed before we onboard new customers.”, so nothing to do with approval. Seems a little worrying.