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Question

Unable to duplicate base (stuck >12 hours)

  • September 19, 2025
  • 2 replies
  • 35 views
T
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I am experiencing an issue duplicating one of my bases. The details are:

  • Base ID: appMbMonUXRj3FMXX

  • Base name: QUAN LY TNC

  • Issue: When I attempt to duplicate the base (both with data and with structure-only), the process never completes. The dialog shows “Duplicating your app is taking a bit longer than expected,” but even after more than 12 hours, the duplication does not finish.

Troubleshooting attempted:

  • Tried duplicating with full data → stuck.

  • Tried duplicating structure-only (no records/attachments) → stuck.

  • Tried in multiple browsers and workspaces.

  • Waited over 12 hours without completion.

  • Already tried to create a new base from a snapshot → still unsuccessful.

Anyone have experiences in this matter?

2 replies

GCheung
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  • GCheungCommunity Manager
  • Community Manager
  • 50 replies
  • September 23, 2025

Hey ​@Trung_Nguyen! ​Because your question hasn't yet received an answer/solution from the Community, we've created a Support Case on your behalf with our Airtable Expert Team to get you the quickest response possible. Please check your email for follow-up and your case reference number—and continue to follow this thread as new community members tend to share answers and add knowledgeable responses regularly. Thanks!

Sr. Program Manager, Community @ Airtable (DM me to discuss: Community, cute dogs, & SF Bay Area dining scene)
Mike_AutomaticN
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  • Mike_AutomaticN
  • Genius
  • 1547 replies
  • September 24, 2025

Hey ​@Trung_Nguyen,

That is not something I experienced in the past! Given ​@GCheung’s comment above, I don’t think you’ll need to but the next time something like this occurs remember you can always reach out to support@airtable.com.

Their initial response usually looks like AI generated, so make sure to mention you’d like to talk to a human if needed lol. Other than that, they are really supportive (they’ve been super helpful and responsive in my experience).

Mike, Consultant @ Automatic Nation 
YouTube Channel


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