I am new to the forum, so apologie if this has been answered already.
Our company manages a group of financial advisers. We receive mail for them which is entered by one of the admin team into a single base as an attachment. A view has been set up for each adviser, which is synced across to their individual bases. Automations send an email to the relevant individual when a new record enters their view.
What we need to do is, once the adviser has read the email, have a way of them sending an update message back to the source base i.e. turn the status from unread to read. As far as I can see I need to use scripting/Integromat (or Zapier) to achieve this.
I am not familiar with either scripting or Integromat and am happy to learn how to use them. What would be helpful is some guidance from the community as to the best approach, so I can focus my attention on the right area. I have similar use cases, so a solution to this will be very useful going forward.