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uploaded files Down

  • February 10, 2026
  • 0 replies
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Hello, good afternoon.
I’m reaching out urgently with this question because I still haven’t received a response from support. In one of our dashboards, we have uploaded files that we share with clients, but for the past 2 days all the file links have been returning an error when downloading.

The message we get is directly:
“Check if there is a typo in s3.dualstack.us-east-1.amazonaws.com.

If it is spelled correctly, try running the Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN”

Has this happened to anyone else?