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URGENT: Linked Fields in Form Cannot Be Clicked

  • April 26, 2023
  • 10 replies
  • 60 views

Ashley_Jackson
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I have had a form for the last few weeks that worked exactly as expected.  Today the linked fields in the form cannot be clicked to select from the list of linked records.  All the field settings in the underlying table and in the form itself appear correct.  I even tried creating a completely new form and the problem persists.  Here's a link to the live form:

https://airtable.com/shr5M59mTF6jXrEUl

Any ideas what's happening?

EDITED TO ADD: I can add a new record directly into the underlying table with no issues - all fields work exactly as expected!

 

Best answer by Anna11

My forms are working again - whew!

 

10 replies

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I'm also having this same problem! 


Anna11
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  • Inspiring
  • 36 replies
  • April 26, 2023

I'm having this problem all of a sudden too! It's a big issue as the form went out this morning to hundreds of people. Please help, Airtable!!!


Forum|alt.badge.img+2
  • New Participant
  • 3 replies
  • April 26, 2023

Also having this issue.  Just started within the past couple hours, as someone successfully submitted the form (completed the survey) several hours ago.  I assume this is related to the Airtable outage earlier today, but just would like confirmation that Airtable is aware of the issue.  I also submitted a support request. 


Ashley_Jackson
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  • Author
  • Inspiring
  • 46 replies
  • April 26, 2023

Also having this issue.  Just started within the past couple hours, as someone successfully submitted the form (completed the survey) several hours ago.  I assume this is related to the Airtable outage earlier today, but just would like confirmation that Airtable is aware of the issue.  I also submitted a support request. 


Can you post a link to submit a support request? I couldn’t find it 😕😕 is it buried or am I just being oblivious? 🤣


Forum|alt.badge.img+2
  • New Participant
  • 3 replies
  • April 26, 2023

Can you post a link to submit a support request? I couldn’t find it 😕😕 is it buried or am I just being oblivious? 🤣


https://support.airtable.com/docs/contacting-airtable-support?contact_support=true
On that page, there's a support bot in the lower right corner.  I submitted a question there, and it kept producing unhelpful responses, so I just kept clicking 'no that response did not answer my question' until it presented a form to submit a support ticket. 


Anna11
Forum|alt.badge.img+12
  • Inspiring
  • 36 replies
  • Answer
  • April 26, 2023

My forms are working again - whew!

 


Forum|alt.badge.img+2
  • New Participant
  • 3 replies
  • April 26, 2023

Can you post a link to submit a support request? I couldn’t find it 😕😕 is it buried or am I just being oblivious? 🤣


Ashley - it appears to be fixed now.  I went to try your form, and it worked, so I went back to mine, reloaded it, and it's working again.  (that is, the linked records form opens up).  Haven't tried yet to complete and submit the form.


Ashley_Jackson
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  • Author
  • Inspiring
  • 46 replies
  • April 27, 2023

https://support.airtable.com/docs/contacting-airtable-support?contact_support=true
On that page, there's a support bot in the lower right corner.  I submitted a question there, and it kept producing unhelpful responses, so I just kept clicking 'no that response did not answer my question' until it presented a form to submit a support ticket. 


Ok haha, buried it is. I submitted a ticket as well!


Ashley_Jackson
Forum|alt.badge.img+17
  • Author
  • Inspiring
  • 46 replies
  • April 27, 2023

Ashley - it appears to be fixed now.  I went to try your form, and it worked, so I went back to mine, reloaded it, and it's working again.  (that is, the linked records form opens up).  Haven't tried yet to complete and submit the form.


Yep, mine appears to be fixed! Yayyy!!!


Ashley_Jackson
Forum|alt.badge.img+17
  • Author
  • Inspiring
  • 46 replies
  • April 27, 2023

My forms are working again - whew!

 


Yes, mine too! Yayyy!0