Hey Sally! I’m sorry to hear that. If you are unable to contact customer support, I’d suggest reaching out to Sales. Sales departament is usually more responsive. You might also want to try reaching out via Linkedin to a couple of specific Airtable emoloyees. I hope it gets solved 

Thank you so much for your advice! It is very frustrating!

Hey @SallyBee,

Thanks for reaching out about this! I've escalated this to our Support Team and they'll be reaching out to you shortly to help out.

Thanks Maddie! I have a copy of the e-mail that I sent in April asking for help in unsubscribing and I followed instructions carefully so I'm very disappointed that so much money has been taken! I've had some e-mails from the support team but they are not very helpful. Hopefully on Monday more progress will be made.