Refund/Cancel Billing

Chenglong · ‎Apr 01, 2024

Hi, I am constantly recieving an annual team plan billing to my credit card from you guys. Which is unlucky 'cause I'm broke and there's no money left in my card. I've downgraded to free plans. Could you kindly take back the billing? Many thanks.

kuovonne · ‎Apr 02, 2024

This is a community forum and the majority of people who post here do not work for Airtable and do not have the power to access an individual account.

If you feel you have been billed incorrectly, you should contact support directly. However, historically people tend to get refunds in the form of Airtable credits to be used for future payments, not a refund to a credit card.

See Solution in Thread

kuovonne · ‎Apr 02, 2024

This is a community forum and the majority of people who post here do not work for Airtable and do not have the power to access an individual account.

If you feel you have been billed incorrectly, you should contact support directly. However, historically people tend to get refunds in the form of Airtable credits to be used for future payments, not a refund to a credit card.