New pricing !!!

So, looking at the FAQ, am I correct in my understanding that the Teams plan (formerly Pro) is no longer going to have multi-source syncing?  That's gonna be a pretty massive problem for us and I'm not really wanting to double the cost of our Airtable subscription at this very moment...

For those of us who work with/for smaller companies and clients, this feels like a holdup. Either pay another $25 per user per month or lose some essential functionality across multiple bases. I'm so frustrated right now.

We went from 3 to 7 billable users in a week (planning to add more next week too) because the mobile interfaces update finally gave us true granular permissions after five years of asking.  But now we need to upgrade from Pro to Business to keep our current functionality with the new pricing scheme.  So if we use Airtable only, that's 7 seats for $3,780 per year and $540 per year for each additional user.  

Or we can ditch airtable interfaces and use softr instead for $139 monthly plus one airtable business seat for $45 a month: a total of $2,208 per year plus $0 for each additional user for up to 50 seats.  And they wonder why Airtable isn't making more money from SMBs...

Overall though, it's a mild improvement from the previous pricing structure.  At least we finally get more rows and storage per base...

Airtable really said "upgrade, spend the next month fully restructuring all of your bases, or get f*cked".

We're in a little bit of a panic over here, and we're mad as hell.  But the good news is, if we have to restructure all of our data anyway, it's as good a time as any to jump ship!

Careful with Softr, the new plans limit the number of API calls you can make in a month too.  

I originally posted in the other thread, but ...I can't help but wonder about other features being stripped away.  I just had a promising client upgrade to Pro, and submit their budget based on that, so a bit of a heads up from Airtable might have been helpful.  $540/user wouldn't have been a problem, but starting at $240/user then immediately going to $540 makes me look like a fool or a liar.

The new pricing page says that Team plans allow for 50,000 records per base, but the support page on pricing says that Teams plans will allow for 25,000 records per base.  Does anyone know which is the correct number?  Thanks!

My bad on that one. That article has been updated to reflect the 50,000 record limit shown on the pricing page. Thanks for the flag @AlexW-DP 

Can I poke your brain about what other platforms you’re considering? Happy to do that via DM or email if you don’t want to have that discussion in public. 

Thanks - did you mean that Softr has API limits?  If I'm reading things correctly, it looks like Airtable Business allows unlimited API calls.  I couldn't find anything on Softr's pricing page but that could seriously impact things if they did have a limit.

ope, you’re right.  I apologize, I misread — thought you were using the formerly-pro plan.  What you’ve described here sounds safe.

Currently looking at Retool — the pricing is a little nicer because it’s $50/month for the user that designs the schema/interfaces but only $15/month for the end users of the tools.  Already set up a discovery call with them tomorrow.

There’s also Notion of course, but it’s not very flexible.  Also considering Directus, we used it before we switched to Airtable but it seems to be more feature rich now.

It's absolutely not the "new Pro". We're an existing small business on the Pro plan, and are now COMPLETELY backed into a corner. The 2 most crucial features for us, storage space and API sync—we literally are 2 1/2 years in on a complete website/infrastructure rebuild that depends on this feature—are now ONLY available on a plan that costs OVER DOUBLE what we pay now. This decision and these new tiers were NOT made with existing customers in mind, at least not existing Pro customers. Don't slap us in the face and tell us it's a hug.

Hi @Adam_Minich thanks for the clarification.  FYI that article still needs a bit more updating on the example 🙃 "Note that this number is cumulative over different tables. For example, a base with one table that has 25000 records and a base with two tables of 12500 records each would both be at the limits of the Team plan."

This is terrible news. I have more than 50 collaborators in Pro plan and cant double the cost. 25k automation runs are not enough, simply as that. Frustrating!

@Adam_Minich 

On this support article page , there is a chart in the middle of the page for the downgrades that Pro users will receive. However, that chart forgets to mention that the API Calls will be reduced from unlimited API calls to 100,000 API calls.

These are the 4 downgrades that should be listed:

1. Automation runs have been cut in half to 25,000 automation runs.
2. API calls have been reduced from unlimited to 100,000.
3. Attachment space has been cut in half from 20 GB to 10 GB.
4. Multi-source syncing has been eliminated.

We have our whole CRM and HR system set up in Airtable. That said, we also use Notion and I've actually been thinking of trying to duplicate our Airtable system in Notion over the winter (our slower season). It was originally more of a curiosity thing, now it's more that I've hit the wall with being jerked around by Airtable and how little the care for anyone that's not enterprise. That said, Retool looks very interesting, would be interesting to hear more about it.

Have you tried Coda at all? One of the more upsetting issues is that we use Documint to create all our contracts, invoices, personalized client packets, etc. It's a great app and works so nicely with Airtable. So I'm going to have to see who else they integrate with. Documint I'm willing to keep, Airtable I'll happily walk away from at this point. If I have to re-make all my bases in the next 3 weeks or lose functionality, then it may as well be in a different app. 

This is super **bleep**ed up. Excuse the french but what the actual **bleep** is going on with Airtable right now?
We just wanted Gantt charts. Honestly, now we have to pay double the price? What the actual **bleep** dude????

We just get to the point where its more and more like a tipping point of bringing a full time dev on staff to build out our technology.

I also can't believe that one person using an interface on their iPhone costs the same as a person using the full suite of airtable features. Seems like such a punch in the **bleep**. Again, sorry for the **bleep**ing french but **bleep** me, how is it even possible to get a customer to build their stuff on your platform then DOUBLE your price?

I have not only me, and my company but also other companies that I have helped adopt airtable, because it is THAT good, or WAS that good but now its just become another money grab because its difficult to move off. But **bleep** it, we are small and medium sized businesses, we are used to staying up all hours working out our crap and it looks like we are going to have to do it again.

Thanks for nothing airtable you bunch of **bleep**heads.

>>> it’s $50/month for the user that designs the schema/interfaces but only $15/month for the end users of the tools.

Airtable has not [yet] discovered its market is made up of users who are makers, producers, and consumers. I warned them of this in 2019, a message that is now difficult to find in the new community.

>>> I also can't believe that one person using an interface on their iPhone costs the same as a person using the full suite of airtable features.

I often tried to warn everyone that Airtable has no conception of customer personas. Those messages are no longer discoverable in the new community. Unlike Coda, which has pricing based on Makers and Users, Airtable hasn't recognized and embraced the three primary customer personas - maker, producer, and consumer. Without understanding customer personas, pricing economics will almost certainly create poor outcomes.

Sean, I was really freaking out yesterday because of my 50 paid users in old pro plan. Here members referred to Softr and I tried it. I'll end up having around 10 users in airtable to manage data and pay a good plan in Softr, build all my applications there and allow my 15k customers to have a logged in area to access filtered data. It will be not easy, but I see a future. 

It does feel like Netflix forcing us to pay for more accounts instead of sharing passwords. But I bet it will teach them a lesson. At my company, people often refer to me as "Airtable lover". "There comes Philip with his airtable's solution". 

After all i'll build even more beautiful platforms for my team with great UX and solve my sharing data with clients platform. Airtable really pushed us out of themselves, there will be a lot of work involved, but in a few hours I managed to develop a client portal to look into their open support tickets with details and editing option!

I don't think there will be a response from Airtable unless they start losing revenue over this.  They ignored us regarding granular permissions until their competitors starting adding them.  As before, our business would much rather stay with Airtable in the long run, but in the interest of encouraging them to consider our concerns, here are some of the competitors we were looking at previously: 

• Softr: probably need to use on top of one Airtable seat.  Conditions to show rows are a little limited.
• Glide: also used in conjunction with one Airtable seat.  Can't use filters as a security feature - filtered data still comes across in page source supposedly.  
• NocoDB: open source, self hosted airtable-like skin for sql database
• BaseRow: also open source and self hosted
• Stacker: pricy but great with permissions.  Can pull data from Airtable or another source
• Budibase
• Rowy
• Retool: as mentioned elsewhere in this thread
• SmartSuite: probably the leading contender for us.  Not as full featured as Airtable, but they seem much more focused on SMB and responsive to customer concerns.  Rapidly catching up to Airtable.  Their dev seems much faster.  
• Google Tables: probably vaporware at this point, but it allegedly graduated from Area120 to become a Google Cloud product.  No new news for about 18 months AFAIK.

@J_Jones thanks for putting that list together. 

Does anyone know if updates from and to Stacker or similar apps count as api calls?  or updates from Make/Zapier/Powerautomate etc.

I messaged support about removing features from Pro, and got back a clearly copied-and-pasted message that’s basically “yeah you have to upgrade!  Sucks to suck!” 

EVERYONE in this thread needs to message support and DO NOT LET THEM CLOSE THE TICKET until this is addressed.  We need to do something to get their attention because they clearly don’t give a **bleep** what **bleep** we talk in the forum.

I believe all users and aftermarket vendors are subjected to the same API limitations.

There's no evidence Airtable provides favorable dispensation to aftermarket vendors. They treat everyone with equality, a term they use often.

I get the sense they may actually be delighted if aftermarket vendors would leave the playing field.