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Question

Invoice Paid but Plan not upgraded to Team

  • August 4, 2025
  • 3 replies
  • 40 views
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I have paid the invoice which failed yesterday. I had automatically been downgraded to free plan. However even after paying the invoice when I try to upgrade, it takes me to billing and then says we cant charge your card right now.

    3 replies

    Mike_AutomaticN
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    Hey ​@Shreyak3596,

    It seems that AT might be having some issues with payments, you can check out this other post as well.
    You’ll probably want to reach out to support@airtable.com 

    Also, do yo know who your Account Executive is? If so, you’ll want to email him/her. If you do not get any answer, please feel free to DM me and I can try to contact you with someone from their sales dept.

    Mike, Consultant @ Automatic Nation

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    • Shreyak3596
    • Author
    • New Participant
    • 4 replies
    • August 4, 2025

    Hi ​@Mike_AutomaticN, I have already raised 3 support tickets. Would really help if you could help me contact someone from the sales dep since I don’t think we have an account manager. Thanks a lot :) 

    GCheung
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    • GCheungCommunity Manager
    • Community Manager
    • 49 replies
    • August 4, 2025

    ​@Shreyak3596 It looks like our Support team was able to help you out with this, but please reach out to them again if you need further assistance on billing issues!

    Sr. Program Manager, Community @ Airtable (DM me to discuss: Community, cute dogs, & SF Bay Area dining scene)


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