Not able to upgrade from Free to Team License - Billing error

Hey @amitkaul, just following up here for visibility but per our DM conversation, our team will be reaching out. Thanks!

Hi, 

I am facing the same issue "We were unable to upgrade you at this time. Please refresh the page and try again." 

Tried 3 different cards, still nothing happens..

I am running into the exact problem when upgrading from Free to Team. The Airtable Support team hasn't responded either. What's going on @dashler78 team?

Hey @kartvee, confirming that our Support team will follow up with you about this.

Thanks!

I'm facing the same Issue. I was able to upgrade to team plan few months back, but every time auto renewal failed and I got downgraded to free plan. Sometimes If I click on the view Invoice option, I was able to pay through stripe.

I have reached out to support and they have responded that there is some issue with processing cards from India. But for now, I too can't upgrade from free plan.

@vstr8889 @amitkaul Were any of you able to upgrade?

I am also facing the same issues since the past few days. All are work has got affected. Please help!

Free Plan to Team Plan Conversion
We are facing the same issue. We have paid. Still unable to convert to Team. work has got affected due to this for last 3 days

​@MaddieJ  Free Plan to Team Plan Conversion
We are facing the same issue. We have paid. Still unable to convert to Team. work has got affected due to this for last 3 days

Hi all, facing the same issue here in India. I have mailed the support team thrice but no response yet. All business is stuck

​@parthjdave ​@mandeepat were you able to resolve this?

Yes I wrote to support@airtable.com and issue was resolved 

How long did they take to respond ​@parthjdave 

​@mandeepat just wanted to confirm that our Support team will follow up with you about this!

​@Shreyak3596 I replied to your other post here, but it looks like Airtable Support was able to help you out. Please reach out to them if you continue to have billing issues!

How it got resolved. Because I am also facing similar issue.

​@MaddieJ   ​@GCheung  I am getting the same error, I tried using 3 different cards, debit as well as credit cards but to no avail. Everytime the error says “We were unable to charge your card. Please try again using a different payment method.” Please look into it as I am unable to build my project further

Kindly look into it 

​@Pranavanand24 please reach out to Airtable Support for help on billing issues! In the meantime, you can try contacting your bank to make sure there aren't any blockers or trying a different card. 

Can someone please confirm how the payment issue was resolved ? I have written to airtable support, but I was looking for urgent help since I am on a deadline.